Terms and Conditions

Terms and Conditions for nocat studio ApS

nocat studio ApS
Jernbanestræde 14
8600 Silkeborg, Denmark
Phone: +45 6136 1050
VAT: 42302465

For return, please send to the following address :

Nocat studio ApS
c/o Textile Logistics ApS
Thrigesvej 27
DK-7430 Ikast
Denmark

All inquiries : Monday – Friday reply within 24 hours

Payment

nocat studio ApS accepts online payments with the following credit cards Visa/Dankort, Visa, Mastercard, MobilePay Online, Visa Electron, Maestro, PayPal, ApplePay. No fees are charged for credit cards.

If you pay through PayPal, you are not protected by the scheme granting the right to object. Read more about the conditions on the PayPal website.
Payment will only be deducted from your account when the physical item is shipped

All prices on the Webshop are including VAT except USA which are ex VAT
The Webshop uses the following currencies for pricing:
Denmark (DKK), Euro (EUR)

nocat studio ApS uses a secure payment server that encrypts all information with SSL protocol, meaning your data is secure and cannot be read by other third parties.

nocat studio ApS’s own website also uses encryption with SSL protocol.

Delivery and Shipment

The delivery time for your order is 1-5 weekdays.

nocat studio ApS uses GLS Pakkeshop in Denmark for shipment of your ordered items. we use GLS or UPS. You can choose to have your shipment sent with delivery to your home address or the nearest package shop.

Shipping costs are country specific according to prices stated on this page.

Denmark       DKK 39,-. Purchase above DKK 500,- free of charge
USA             DKK 250,-

You will receive a Tracking number upon shipment, which allows you to always track the shipment.

If you regret your purchase (Withdrawal)

As a consumer, when you buy from us, you have a 14-day cooling-off period, in which you have the right to cancel the purchase.

The 14-day period starts on the day the order is delivered. If you have ordered several items in the same purchase, and they are delivered separately, the period runs from the day you received the last item.

Any return costs you incur yourself.

The period means that you have 14 days after receiving the goods to let us know that you want to cancel the purchase.

If you wish to make use of your right to withdraw the purchase, you can send us an e-mail om info@nocatstudio.com or make use of the standard cancellation form, which you will find at the end of the terms of business. In your message, clearly make us aware, that you want to use your right of withdrawal. You cannot cancel the purchase by refusing to receive the goods unless you inform us at the same time.

Cancelling part of the purchase

If you have bought more than one item from us, you may return one or several items, even if they were bought in a single order.
Please note that freight charges will not be refunded if you cancel part of your purchase.

Returning the goods

When you have informed us that you are cancelling your purchase, you have 14 days in which to return the goods to us. You yourself must pay for returning the package, and you will be liable if it is damaged during transport.

Condition of the item you have returned

You are responsible for the condition of the product, and of the decreased value of the goods caused by handling it other than what is necessary to determine the nature, characteristics and function of the goods.
This means, that you have to try the item in the same way as if you were shopping in a physical store.

If the item is tested/used in addition to what is described above, it is considered used and of decreased value. This means, that when the purchase is cancelled, you will receive a minor portion or none of the purchase amount refunded. The amount that can be refunded depends on the saleable value of the article, and in certain cases this may mean that only the freight charges can be refunded.

It is up to nocat studio ApS to evaluate the item’s condition.

We recommend that you return the article in its original packaging.If the original packaging is missing, it may reduce the value of the article.

Refund of the purchase sum

If you cancel a purchase, you will get your money back. If the value of the article is reduced, we will deduct the amount you are liable for.

We refund all payments received from you, including delivery costs (which does not apply, however, to extra delivery costs if you have chosen a form of delivery other than the cheapest standard form of delivery which we offer), not later than 14 days from the day when we have received your notification that you want to cancel the agreement.

We will return the money by the same means of payment which you used for the purchase, unless otherwise agreed.

We may hold back the payment until we have received the article, unless you send documentation that you have returned it.

Send the article to:

Nocat studio ApS
c/o Textile Logistics ApS
Thrigesvej 27
DK-7430 Ikast
Denmark

We will only accept packages sent directly to this address.

Right to make complaints

When you trade with us as a consumer, the Danish Sale of Goods Act applies.

This means that you have a right to complain within 24 months. Please contact us before you return the article.

If your complaint is justified, it means that you may either have the item repaired or replaced, or your money refunded, or a reduction in the price, depending on the specific situation.

Complaints regarding errors and defects must be reported to nocat studio ApS in a reasonable time after you have discovered a defect. If you complain within two months after the defect has been discovered, it will always be regarded as within a reasonable time. We will refund reasonable shipping costs If the complaint is justified.

The article must always be retuned in suitable packaging. Remember also to obtain a receipt for dispatch, so that we can pay back your freight costs.

The complaint waives right to make complaints if the items are managed improperly or unusually.

When returning, please contact us at:

nocat studio ApS
c/o Textile Logistics ApS
Thrigesvej 27
DK-7430 Ikast
Denmark
Phone: +45 6136 1050

Mail : info@nocatstudio.com

We will only accept packages sent directly to this address.

Before returning the article, please mail us a detailed description of the problem or and if possible enclose a few pictures. If we can solve the problem without burdening the environment with a physical return, it is clearly preferable.

Customer & Privacy Policy

We do not resell personal information.

For you to enter into an agreement with nocat studio ApS, we need the following information:

. Name
. Address
. Phone number
. E-mail address

We make the registration of and pass on your personal details for the purpose of delivering the goods to you.

The personal information is registered with nocat studio ApS, and stored for five years, after which the information is deleted.

In addition, we work with a number of other companies who store and process data. These companies process the data exclusively on our behalf and must not use them for their own purposes.

We work only with processors of data in the EU or in countries where your data will be given adequate protection.

The director and employees for nocat studio ApS have access to the information recorded about you.

On nocatstudio.com the person responsible for data is nocat studio ApS

We do not store and transmit customer information encrypted.

As registered with nocat studio ApS, you always have the right to object to the registration. You also have the right to know what information is registered about you. In certain situations, we are obliged to delete your personal data if you ask us to do so. These could, for instance, be data which are no longer necessary for the purpose we used them for. You have these rights under the Personal Data Act and in connection with this, please contact info@nocatstudio.com .

Cookies

On https://www.nocatstudio.com/, cookies are used for the purpose of optimizing the website, and its functionality, making the visit as easy as possible for you.

You can delete cookies from your computer at any time, see the instructions on Webshop Cookies and Privacy Policy.

Log Statistics

We use log statistics at https://www.nocatstudio.com/,
which means, we have a statistics system, which gathers information, which can supply us with a statistical indication of, how many visitors the site has, where they are from, and on which landing page they leave the site and more.

The Log statistic are only used with the purpose to improve nocat studio’ website.

Consumer Protection

Learn more about your consumer protection when paying online with PensoPay’s payment service solution:
https://pensopay.com/mere/forbrugerbeskyttelse/

Complaints

If you as a consumer want to complain about your purchase, please contact christina@nocatstudio.com. If we do not succeed in finding a solution, you can send a complaint to Nævnenes Hus, Toldboden 2, DK-8800 Viborg. You can make your complaint here

To complain about goods or services, the goods or services must have a value between 1.110 DKK and 100.000 DKK. If the goods you want to complain about are clothes or shoes the value must be at least 720 DKK. A fee will be charged.

When you buy from an e-mærket webshop, you can have your case tried free of charge – regardless of the amount of the goods or services complained about. Read more here

If you are a resident of a country outside Denmark, you can complain to the EU Commission’s online complaints portal here –

Standard cancellation form

 (This form is only to be filled in and returned when the right to cancel is exercised.)

To:

Nocat studio ApS
c/o Textile Logistics ApS
Thrigesvej 27
DK-7430 Ikast
Denmark
info@nocatstudio.com

 I wish to make use of the right to cancel in a purchase agreement concerning the following goods/services:

__________________________________________________________________________________

Ordered, date:___________________ Received, date:__________________

Consumer’s name:________________________________________________

Consumer’s address:______________________________________________

_______________________________________________________________

Consumer’s signature: _________________________________________ 

Date: _________________

(only if the content of the form is given on paper)

__________________________________________________________________________________